ABOUT
North Coast Wireless Communications
North Coast Wireless Communications was founded in 2004. However, our operations actually started in 2000 as two separate companies before we merged to become NCWCOM. We initially provided wireless broadband internet exclusively to our surrounding local areas but have consistently grown, and now we provide wireless broadband internet to over six counties with fifty-six different towers.
As a company that prides itself on continuously adapting and advancing our technical capabilities, NCWCOM decided to future-proof our services by moving into the fiber optics space. We started offering fiber broadband internet in 2018 and are growing our fiber optics coverage exponentially every day.
With all this growth and advancement NCWCOM's number one concern is still our CUSTOMERS. We started locally and will always maintain our local roots. Fulfilling our customer's internet and service needs at an affordable price is not only what motivates us as a company, but is also what influences us on all of our business making decisions.
OUR MISSION STATEMENT
Provide local, affordable & reliable Broadband services with exceptional technical customer service to meet the unique needs of our customers.
OUR VALUES
Dedication to customers
Commitment to integrity and high ethical standards
Constantly strive to be an Employer of Choice
Continuously improve what we do and how we do it
Be a positive force in the communities we serve
OUR COMPANY HIERARCHY
MATT FRIDENSTINE
President and CEO
NICOLE GREGORY
Manager of Administrative Services
ROB SKINNER
Senior Customer Experience & Sales Specialist
SHELLI FRIDENSTINE
Director of Administrative Services
CHRIS MOHLER
Senior Systems Engineer
CHRIS SCHMUCKER
Infrastructure Project Manager
ED SUDINA
Fiber Lead Technician
Dan Stout
Technician
Derek Smith
Equipment Operator/Project Technician
COURTNEY DEIDRICK
Director of Accounting
STAR
Senior Customer Experience Specialist
GADIER GARCIA
Technician/Work Ticket Coordinator
TYLER KEATHLEY
Marketing Specialist
JAMES MARKOSKY
Senior Systems Administrator
BRENNEN PRIBULA
Field Services Foreman
KEVIN FRIDENSTINE
Technician
AARON SKINNER
Equipment Operator/Project Technician
Job Duties:
• Broadband wireless and fiber optic installations
• Customer computer configuration
• Climbing ladders, roofs, and towers
• Working with power tools and equipment
• Driving to customer and tower locations
• Communicating with customers on the phone and in person to provide broadband installation services
• Complete project work including, off-site special event installations, etc.
• Ensure thorough understanding and strict adherence to NCWCOM’s Safety Policies and Practices
• Climb to elevated heights working safely and effectively
• Pre-Work and Post-Work site audits; observe project sites for defects and safety hazards that may require attention
• Attend training and participate in certification programs as necessary
Job Summary:
A Tower Climber/Field Service Technician is responsible for installing and maintaining wireless communications equipment, mounts and cables at heights ranging from 50 - 650 feet. Responsibilities also include working with our team to install towers from the ground up, assisting other field service technicians and doing their part to maintain a safe and clean working environment.
Job Type:
Full-time: Monday - Friday / 8 - 10 Hour Days
Weekend On-Call Rotations
*Special Projects & Emergency Calls*
Weekly Pay / Medical, Dental, Vision & Life Insurance
Paid Time Off After 90 Days
Tower Climber/Field Service Technician
Education and Skills Required:
Certified tower climber with at least 2 years of experience
• Willingness to learn our systems and continuous improvement opportunities
• Basic computer, mechanical and technical skills
• Patience and a customer-service-driven attitude toward customer needs and expectations
• Good communication skills
• High School diploma or General Education Degree (GED)
• Valid Ohio Driver’s License
• Self-starter, with an independent work ethic, a positive attitude, and a willingness to learn and improve skills
• On-call availability on evenings and weekends
• Satellite/antenna or cable roof mount experience
• Related trade school education
Physical Requirements:
• Must have physical strength, balance, hand-eye coordination, and stamina necessary to complete jobs in various areas
• Must be able to work in different temperatures and changing weather conditions
• Must be able to traverse and inspect all areas of job site in all types of weather; this may include walking, climbing, reaching, bending, crawling, or stretching
• May be required to work long and unpredictable hours during an outage situation
• Must be able to pass pre-employment screening that includes background, fit for duty examination, and drug test (preliminary and random)
• Must be in good physical condition with the ability to stoop, crawl, bend at the knees and waist, squat, climb ladders and lift 50 lbs. (includes body weight, equipment, tools, and boxes)
• Must be able to pull his/her body weight plus equipment weight up a ladder repeatedly for long periods
Job Duties:
• Gain a thorough understanding of our mission, services, and differentiators so marketing strategies are developed for stronger and more effective communications and brand awareness
• Collaborate with our marketing team to develop and execute digital marketing content and campaigns across social media platforms to support NCWCOM’s brand and services
• Collaborate with our marketing team to develop and implement marketing strategies.
• Create the design and layout of digital and print materials for our services, products, and events
• Create and manage print and advertising campaigns to reach target audiences
• Schedule and manage social media content and engagement
• Monitor and analyze advertising and marketing performance metrics
• Implement marketing automation tools to streamline processes
• Help manage the marketing budget and allocate resources effectively
• Optimize website content for search engine optimization (SEO)
• Responsible for usability, optimization, maintenance, and overall management to website
• Provide support for NCWCOM events and community functions/outreach
• Communicate with customers on the phone and in person to provide information and sales support
Job Summary:
The Marketing Specialist must be versatile with various skills in marketing, sales, and digital design. Must be able to utilize skills in communication, sales, and advertising to generate interest for the company, while simultaneously developing digital content and print media.
Job Type:
Full-time: Monday - Friday
Work “As Needed” for Special Projects & Events
Weekly Pay / Medical, Dental, Vision & Life Insurance
Paid Time Off After 90 Days
Marketing Specialist
Education and Skills Required:
• Bachelor’s degree (or equivalent experience) in graphic design, marketing, or communications
• Proficiency with content management systems
• Strong verbal and written communication skills
• Strong marketing, advertising, and design skills
• Experience in leading and planning marketing initiatives
• Knowledge of digital marketing strategies and best practices
• Knowledge of different software such as Squarespace and Adobe Suite, as well as social media platforms utilized for marketing i.e. Facebook, Instagram, etc.
• Understanding of SEO principles and techniques
• Experience with content marketing and creating engaging content
• Ability to effectively manage budgets and allocate resources
• Strong attention to detail and a passion for accuracy
• Self-motivated and able to work independently
• Ability to prioritize and multi-task
• Patience and a customer-service-driven attitude towards customer needs and expectations
• Good communication skills
• Valid Ohio Driver’s License
• On-the-job training offered; willingness to learn our systems and continuous improvement opportunities
Physical Requirements:
• The ability to remain in a stationary position roughly 50% of the time, as well as the ability to move about the office occasionally
• Must have the ability to perform sales walks when needed
• Must be able to pass pre-employment screening that includes background, fit for duty examination, and drug test (preliminary and random)
Job Type:
Full-time: Monday - Friday / 8 - 10 Hour Days
*Tuesday - Saturday Optional After Completion of Training*
Weekend On-Call Rotations
*Special Projects & Emergency Calls*
Weekly Pay / Medical, Dental, Vision & Life Insurance
Paid Time Off After 90 Days
Field Services Technician
Job Duties:
• Broadband wireless and fiber optic installations
• Customer computer configuration
• Climbing ladders and roofs
• Using various hand tools and power tools including impact drivers, screwdrivers, wrenches, hammers, ladders, knives, etc.
• Driving to customer locations
• Communicating with customers on the phone and in person to provide broadband installation services
• Complete project work including, off-site special event installations, etc.
• Ensure thorough understanding and strict adherence to NCWCOM’s Safety Policies and Practices
• Climb to elevated heights working safely and effectively
• Pre-Work and Post-Work site audits; observe project sites for defects and safety hazards that may require attention
• Attend paid training and participate in certification programs as necessary
Job Summary:
A Field Service Technician is responsible for performing new connects, reconnects, upgrades, disconnects, and troubleshoots residential and business internet, television, and VOIP services according to company installation practices and procedures. Will also be cross-trained to provide installation, troubleshooting, and repair of internet fiber. Tasks will be completed on roofs, sides of buildings, and the ground, but may include television antennas and telephone poles. No fear of heights; ladder training will be provided. Will troubleshoot on-site and must be able to follow procedures to configure and program radios and equipment. Will explain and complete paperwork at customer site and for office records, take and download pictures at job site, and provide information on added services.
Education and Skills Required:
• Related trade school education or previous experience is desired, but not required
• Willingness to learn our systems and continuous improvement opportunities
• Basic computer, mechanical and technical skills
• Patience and a customer-service-driven attitude toward customer needs and expectations
• Good communication skills
• High School diploma or General Education Degree (GED)
• Needs a Valid Ohio Driver’s License and must have a clean driving record, so you may be insurable to drive company vehicles
• Self-starter, with an independent work ethic, a positive attitude, and a willingness to learn and improve skills
• On-call availability on evenings and weekends
• Satellite/antenna or cable roof mount experience
Physical Requirements:
• Sit, stand, drive, and climb for extended periods of time
• May be required to work long and unpredictable hours during an outage situation
• Position requires working outdoors in all types of weather
• Must be able to pass pre-employment screening that includes background, fit for duty examination, and drug test (preliminary and random)
• Must be in good physical condition with the ability to stoop, crawl, bend at the knees and waist, squat, climb ladders, and lift 50 lbs. (includes body weight, equipment, tools, and boxes).
Job Type:
Full-time: Monday - Friday / 8 - 10 Hour Days
Weekend On-Call Rotations
*Special Projects & Emergency Calls*
Weekly Pay / Medical, Dental, Vision & Life Insurance
Paid Time Off After 90 Days
Field Splicing Technician
Job Summary:
The Splicing Technician specializes in installing and terminating fiber optic cables to expand telecommunications networks into new areas or to replace existing lines. They also troubleshoot and perform maintenance to resolve signal problems.
Job Duties:
• Perform cable installation, construction, maintenance and repair works, including but not limited to broadband wireless installations, fiber- optic (FTTH) installations, and customer computer configuration
• Locate and repair cable faults to maintain existing cable network without causing signal failure interruptions
• Validate and test end-to-end service provisioning for the cable network
• Confirm accurate cable terminations on cross connect, patch panels, hubs and routers
• Review information for cable installation feasibility
• Understand construction prints and splice schematics
• Climb ladders and roofs
• Work with power tools and equipment
• Drive to customer locations
• Communicating with customers on the phone and in person to provide broadband installation services
• Complete project work including, off-site special event installations, etc.
• Ensure thorough understanding and strict adherence to NCWCOM’s Safety Policies and Practices
• Perform daily job-site safety inspections on equipment prior to operation
• Maintain proper use of company vehicles, equipment, credit cards and other assigned assets
• Attend training and participate in certification programs as necessary
• Safely operate a bucket truck
Education and Skills Required:
• On-the-job training offered; willingness to learn our systems and continuous improvement opportunities
• Strong attention to detail and a passion for accuracy
• Self-motivated and able to work alone
• Manage pole climbing, working at heights, handling ladders, and pushing, pulling and bending equipment
• Basic computer, mechanical and technical skills
• Patience and a customer-service driven attitude towards customer needs and expectations
• Good communication skills
• High School diploma or General Education Degree (GED)
• Valid Ohio Driver’s License
• On-call availability evenings and weekends (pre-scheduled projects or emergencies)
• Must be able to take and pass training on the company bucket truck
• Possess knowledge in all types of splicing activity, cable and safety test equipment and use of all types of cable construction equipment
• Great installation skills
• Formal education in networking or electrical engineering
• Related trade school education
Physical Requirements:
• Must have physical strength, balance, hand-eye coordination, and stamina necessary to complete jobs in various areas
• Must be able to work in different temperatures and changing weather conditions
• Must be able to traverse and inspect all areas of job site in all types of weather; this may include walking, climbing, reaching, bending, crawling, or stretching
• May be required to work long and unpredictable hours during an outage situation
• Must be able to pass pre-employment screening that includes background, fit for duty examination, and drug test (preliminary and random)
• Must be in good physical condition with the ability to stoop, crawl, bend at the knees and waist, squat, climb ladders and lift 50 lbs. (includes body weight, equipment, tools, and boxes)
• Must be able to pull his/her body weight plus equipment weight up a ladder repeatedly for long periods
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