These downloads provide access to RustDesk, a secure remote support tool that allows an NCWCOM technician to temporarily view and assist with your computer during a support session.

Important:
Only download and run this software if you are currently speaking with an NCWCOM employee on the phone or have been directly instructed to do so by our team.

By downloading and using this software, you acknowledge and agree to the following:

• You are granting temporary access to your device to an authorized NCWCOM technician for support purposes.

• You understand that NCWCOM is not responsible for any issues, damages, or unintended outcomes that may occur if this software is used without the direct guidance of an NCWCOM employee.

• You will not share your session ID or access credentials with anyone other than your NCWCOM technician.

RustDesk is used solely to help diagnose and resolve technical issues more efficiently. Access is session-based and can be terminated by you at any time.

If you are unsure about this process, please contact us before proceeding.